Job Application Details

We are looking for Software Product Support personnel for our software products in Bangalore.

The Job responsibilities will include:
  • Explain various features and workflows of our products to our customers.
    • Should have ability to understand software products and their functionality.
    • Should have good communication skills over the phone.
    • Be familiar with remote access tools like Team viewer and Ammyy.
  • Troubleshoot Operating System level problems
    • Be familiar with basics of Windows operating systems for Windows 7, Windows 8 and Windows 10.
    • Be able to trouble shoot Windows Operating system level problems for Windows XP, Windows 7 and Windows 8.
    • Be familiar with various virus protection software and their configurations.
  • Troubleshoot SQL Server and IIS level problems.
    • Be familiar with SQL Server installation procedures and basic trouble shooting..
    • Be familiar with basic set up of Microsoft Internet Information Server (IIS).
    • Be familiar basic TCP-IP networking.
  • Written Communication.
    • Should have good written communication skills for writing emails and Support Ticket notes.
    • Should be able to talk to the customer using popular chat software like Skype.